Terms and conditions

We totally understand sometimes items will be returned and you will require either a refund or exchange. We are happy to do either providing these terms are met:

  1. The item is in new condition, complete with its original packaging and labels & the packaging must be undamaged
  2. You must return the item to us within 30 days
  3. For rider items, not to be tried on outside if wanting to be returned
  4. For horse items, ensure the item is being tried on a clean horse if wanting to be returned (we understand the odd hair is unavoidable but mud etc)
  5. You will receive a refund via PayPal or bank transfer within 5 days of it’s arrival back with us
  6. The returning item is your responsibility until it arrives with us, so ensure packaging is sufficient enough to not be damaged in transit
  7. If you are having a partial refund and have qualified for free postage over £100 initially, you will be required to pay postage for less than £100 orders
  8. You will be liable to pay the postage back to us
  9. For an exchange, you will be required to pay £4 to cover postage back to you

Contact – Sales@wolffway.com